By booking our room, you (“Ticket Holder”) are agreeing to the following Terms and Conditions

1. General Provisions 

1.1 These regulations define the rules of using quest rooms in Zagadkownia sp. z o.o

1.2 During the participation in games at Zagadkownia, the participants are obligated to comply with those regulations.
1.3 The  person making the reservation is held accountable to share existing rules with other participants. 

1.4 In case of breaking any rules, all the employees reserve the right and power to decline or refuse your entry to the room or stop the game at any moment if necessary. The company is entitled to charge the guests for any damage which is intentional and/or caused by the misuse of items.
1.5 It is forbidden to play under the influence of drugs or intoxicated.
1.6 Each participant of the game joins the game at their own risk.

1.7 Participants of age 12 or less must participate with an adult guardian
1.8 Our quest rooms are not advised for people suffering from epilepsy, claustrophobia, or suffering from mental health problems.
1.9 Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio), and cameras. The use of such a device in the room is not permitted at any time.

2. Booking 

2.1 The game can be reserved online on our web page, through the website, or by phone: 537 504 567, 664 231 052.

2.2 To make a reservation(either by our site or by phone) you have to share the information listed below

  • The name of the room
  • Date and time 
  • Full name of the person making the reservation
  • The number of participants 
  • The preferable language of the game ( Polish or English) 
  • Phone number 
  • Email address 
  • Additional information (more than six participants, need to issue an invoice) 

2.3 After making a reservation through our side, you will get an email with an approval link that you have to click to confirm your reservation.
2.4 Reservations made 3 hours less than the planned time of the game, must be done through mobile phone. 

2.5 It is possible to reserve our rooms outside the proposed hours but you have to contact us by mobile phone first.  

2.6 To cancel the game or change booking time, please call 537 504 567, 664 231 052

2.7 Reservations paid in advance and canceled less than 24 hours before the scheduled date of the game are not entitled to a refund.

3. Game Rules 

3.1 Our games are made for 2 to 6 people.

3.2 Game time is 60 or 75 minutes depending on the room.

3.3 Participants of the game should appear at Zagadkownia 15 minutes before the planned start of the game. It will allow participants to be  introduced to the game rules and give them time to prepare. (Put your things inside the lockers, use the toilet, complete the payment) 

4. Payment

4.1 Payments in Zagadkownia can be made by fast online payment, bank  transfer,cash in PLN, payment card or Gift Voucher.
4.2. The cost of the game depends on the number of people, the selected room and the day and time. Details are given in the price list.
4.3. Payment must be made before the game starts.

5. Gif voucher

5.1 A gift voucher entitles you to one game in a selected room in Zagadkownia.
5.2. The voucher can be purchased at Zagadkownia or via the Internet.
5.3. The cost of the Voucher is in accordance with the price list plus the eventual cost of shipment. 
5.5. The voucher is valid for one year from the date of purchase.
5.6. If the value of the voucher is less than the price of the game, the price difference must be paid.

6. Complaints

6.1. The Administrator will consider the complaint within 14 days of delivery of the complaint to the Administrator. He will notify the User of his decision made as a result of considering the complaint in the same way as the complaint was sent to him.
6.2.It is possible to withdraw from the contract 24 hours before the reservation is made.

Privacy policy and cookies

Administrator – Zagadkownia sp. z o.o. (NIP: 7011085096) with its registered office at ul. Wilcza 25/1A, 00-544 Warsaw.
User – a person making a room reservation.
Service  – entrance to the escape room.

The administrator of the User’s personal data in order to save personal data is the Administrator. Administrator of the User’s personal data Only for the purpose of providing services. Providing personal data by the user is correct, but support is needed to provide services. The administrator may also create the user’s personal data for purposes other than the performance of services after obtaining the appropriate consent of the user. The administrator guarantees the confidentiality of the personal data provided. Personal data is collected with due function and properly protected against the function to them by unauthorized persons, and their processing is carried out in accordance with the standard and for specific tasks in: the Act of 18 July 2002 on the provision of services by road (i.e. Journal of Laws of 2013, item 1422), of August 29, 1997 on the protection of personal data (i.e. Journal of Laws of 2014, item 1182), the Regulation of the Minister of Interior and Administration of April 29, 2004 on documentation for the examination of personal data as well as technical and organizational conditions that are used to operate devices and IT systems for handling personal data (Journal of Laws No. 100, item 1024). The User has certain rights in the legal acts referred to in par. 3 above, including in the manner of: inspecting your personal data, supplementing, updating, updating, correcting personal data, temporary or real verification or deletion if they are incomplete, outdated, untrue or have been collected in violation of the Act or are already I saw to fulfill the purpose for which they were collected. The administrator uses cookie files (cookies), i.e. special text information, which enables at the final stage of the user (e.g. computer, tablet, smartphone). Cookie files can be read by the Administrator’s ICT system. The administrator of the cookie file system on the user’s end device, and then will gain access to the information contained in them in statistical devices and to ensure control over the operation of the Website. The Administrator informs the User that it is possible to configure the web browser in such a way that it prevents the storage of cookies on the User’s end device. In such a situation, the use of the Website by the User may be difficult. The Administrator indicates that cookies may be deleted by the User after they are saved by the Administrator, through the appropriate functions of the web browser, programs used for this purpose or the use of appropriate tools available as part of the operating system used by the User.

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